TERMS & CONDITIONS
The standard period of hire is 1-4 days. If the items are required for longer please ask for a quotation.
During this contracted period of hire all goods remain the property of Add Vintage.
If amendments need to be made to the order then this can be done up to 30 days before the start of hire and must be put in writing. Any amendments made within the 30 days will still be charged.
From the time they are collected, or delivered by Add Vintage the customer is responsible for the care and insuring of the goods until they are accepted back into the possession of Add Vintage.
DELIVERY & COLLECTION
Goods can be collected at a time and place as agreed in the contract. However, if you wish to have all goods delivered and collected by Add Vintage then this service is available, within a certain radius.
Delivery and collection is free within a 10 mile radius of LS18 and up to £25 for delivery and up to £25 for collection within a 40 mile radius. A price relative to distance will be in the initial quote. Please ask for a quotation if outside this area (We run a restricted delivery / collection service, so may not always be able to accommodate). These charges are based on all the goods safely repackaged in their original packaging, bubble wrap or boxes and ready for collection at the advised time, if this is not possible then please advise when ordering and charges will be added accordingly. If there is any loss or damage to the original packaging then this will be charged at full replacement cost.
When the goods are delivered to the customer or collected they must be checked off against the delivery note and signed for. If this is not done on receipt of delivery/collection then Add Vintage cannot be held responsible for any damages or shortages.
The customer agrees to return the goods to Add Vintage, or have them collected at a time agreed when the order is placed. The goods are deemed as ‘on hire’ until the time they are returned into the possession of Add Vintage. Any late returns will incur an additional hire charge.
CONDITION OF VINTAGE GOODS
Please remember that many of the items supplied are vintage, because of this there may be some ware to wood, pattern, or gilt in places and all must be handled with extra care as they are much more prone to damage than conventional hired pieces. With the crockery also be aware that there is no uniformity, so pieces will come in an array of colours, shapes and sizes (unless previously agreed). Under no circumstances must any of the pieces be put in a dishwasher or microwave.
All items must be returned clean and dry and in original packaging. If they are not then a charge of 10% of the hire fee of those items will be deducted from the Damages Deposit already paid.
If you know you won’t be able to clean the items, let us know at quoting stage and we can include it in the quote from the offset.
Allow yourself enough time for cleaning & repacking as some of the items are packed in their own individual boxes or need dismantling before they can be packed.
When a Quote is agreed and has been changed over into a Contract of Hire, a deposit of 50% of the hire charge is required, this can be paid into account, via Paypal or cheque and must be accompanied by a signed copy of our contract. Please make any cheques payable to Emily James.
The remaining balance of the hire charge, along with any Delivery / Collection charges must be paid 30 days before the start of hire. This payment must also be accompanied by the ‘£50 Damages Deposit’ (if asked for) to cover any breakages or missing items. This too can be paid by cheque, into account or Paypal (N.B. this payment will be cashed). All breakages or missing items will be charged at their Damaged/Missing Charge as outlined in the section below. This charge will be deducted from the damage deposit accordingly, in the unfortunate event that damages come to more than £50 then an invoice will be sent out stating the new charges.
If all the goods are returned and checked back in by Add Vintage, with no loss or damages found, then the full £50 will be refunded via the payment method.
A voice message, text or email does not constitute a cancellation. Only written confirmation will be accepted.
If a cancellation is made 30 days or more before the date of hire then the full deposit will be refunded. Please read below for further details of charges for cancellations.
Notice given prior to delivery date Charge Made
30 days or more No charge and deposit will be refunded
10 – 30 days 50% of full hire will be charged
Under 10 days 100% - full hire will be charged
Add Vintage accepts no responsibility for any damage or injury caused by any item hired, goods are hired under the hirer’s own responsibility.
These items are for indoor use only. They can be used in a marquee if the electrical components are within the marquee. It is the responsibility of the hirer to ensure this.
All illuminations are supplied with sufficient bulbs (where they are removable) and extension leads if requested.
All our items are fully PAT tested and we hold full Public Liability Insurance.
Health and Safety Conditions
Where the bulbs are removable - all bulbs must be placed in the fixings prior to the lights being plugged in.
Do not change any defective bulbs unless the lights are unplugged
All our bulbs are LED, so low heat but please do not touch the bulbs when they are switched on.
Please place the illuminations on a solid base and please do not allow children to play too near them.
Where the bulbs are removable - Please remove all bulbs and put back in their boxes prior to transporting and returning to Add Vintage (if you are returning them yourselves)
If for whatever reason the illuminations do not work please contact Add Vintage immediately. Do not attempt to fix them yourself. Working with electrics can be extremely dangerous.
Please ensure that all extension leads are fully unwound before use. Failure to do so can cause overheating and is a potential fire risk.
The items can be extremely heavy. They will require two people to move them. Please try NOT to carry the items by the front protruding edge where possible.
As with all our products Add Vintage requires a Damages Deposit prior to hiring. A payment of £50 is required which is fully refundable if the letters/lights are returned undamaged. If the letters/lights come back to us damaged a fee will be charged on an incremental scale depending on the level of damage up to the maximum amount per item as stated in the Damaged/Missing Charge section below. We accept that there may be the odd scratch or bumps that may occur which won’t be charged for.
Due to the fact that we may need to access the electrics inside the letters the back of the item is painted but not finished to the standard of the front so please be aware of this when positioning them in your venue.
DAMAGED / MISSING CHARGES
Every item at Add Vintage has a Damaged/Missing Charge applied to it. If for any reason an item is damaged or isn’t returned then it will be charged to the customer at the rates on the attached document.
Each customer will already have paid a Damages Deposit of £50 before the order is delivered or collected, so any Damaged/Missing Charge will be taken out of this deposit up to the maximum of the £50 paid. If the Damaged/Missing Charge comes to more than £50 then an invoice for the additional charge will be supplied by Add Vintage, which must be paid by the hirer within 30 days of the invoice date.
Please make sure you share the below information with the venue or catering staff if applicable.
View the damages charges document here or download the document below