FREQUENTLY ASKED QUESTIONS

MY ORDER

I’VE SEEN A FEW THINGS I LIKE, WHAT DO I DO NOW?


Great, now we need to see if those items are available for your date. You can either email us – info@addvintage.com - or complete the Contact Form, letting us know your dates, venue & the items you require.

Don’t forget to check our Delivery / Collection Availability Calendar.

We will then email through a Quote for Hire, which we will change over into a Contract of Hire when you are happy.




IS THERE A MINIMUM ORDER?


If you are collecting from us in LS18 then there is no minimum order. If we are able to offer our Delivery / Collection service then the minimum order is £100. (That does not include the Delivery Charge itself). This minimum order also applies if we are offering Free Delivery (so, within 10 miles).




CAN I ADD THINGS ON, OR TAKE THEM OFF?


We need to make sure that everything is finalised on your Contract 30 days before hire, so if things are not required after this time, then you will still be charged for them. If an item is available it can be added on up to 48 hours before hire & will be invoiced for separately.




DO I NEED TO PAY A DEPOSIT?


Yes, when the Quote is changed over into a Contract, we will ask for a deposit equal to 50% of the hire charge to secure the order. The 2nd payment (which will be the remaining 50% of the hire charge, the Damages Deposit & any Delivery/Collection charges) needs to be paid up to 30 days before the start of hire. If your event is coming up soon, then we will take all the payment is one go.




WHAT HAPPENS IF I BREAK SOMETHING?


A Damages Deposit is required for all orders. This is £50 and will be taken with your 2nd payment for hire. Everything we hire out has a value attached to it and this info will be emailed out with your Contract of Hire. So if anything goes missing or is broken then we will take the charge out of this £50.

If for any reason the value is greater than £50, we will invoice you. If everything comes back OK, then the deposit will be refunded within 48 hours.




HOW DO I PAY?


You can pay into account, via Paypal, or cheque and all those details will be on your Contract of Hire.




HOW LONG CAN I HAVE MY ORDER FOR?


Our standard period of hire is 1-4 days. If you need things for longer, then this can be arranged at quoting stage and an additional hire charge will be applied. Obviously weekends are the busiest times, so if hire is needed over 2 consecutive weekends then you will be charged the full hire price twice. It won’t be a percentage of hire for the 2nd weekend.

If something is returned after the agreed date, then an extended hire charge will be taken out of your Damages Deposit.




I NEED TO CANCEL MY ORDER, IS THAT OK?


Obviously we understand that situations arise and things have to be cancelled. So this is our Cancelation Structure:

30 days or more to the agreed Delivery Date – everything paid will be refunded.

10-30 days to the agreed Delivery Date – 50% of full hire will be charged.

10 days or less to the agreed Delivery Date – full hire will be charged.




DO YOU HAVE ANY TERMS & CONDITIONS I CAN READ?


We know they are a bit boring but unfortunately our T's & C's are quite important. Find out everything you need to know HERE.

You can also dowload our damage charges document HERE just in case there is an unfortunate incident at your event...





BECAUSE IT'S VINTAGE....

CAN I PUT THINGS IN THE MICROWAVE OR DISHWASHER?


Sorry, no. Crockery must NOT be put in a microwave or dishwasher, please hand wash those items. Cutlery and Glassware are fine though.




DO I NEED TO KEEP ALL THE PACKAGING?


Yes, again, all items must be repacked in their original packaging, if packaging isn’t returned then we will charge you for this.




DO I NEED TO CLEAN THINGS BEFORE THEY ARE RETURNED?


Yes, all items must be returned in the same clean, dry & packaged condition you received them in. If when checked in, they are not clean, we will take the cleaning charge out of your deposit. This will be 10% of the hire value for those items.

If you know that you won’t be able to clean things, then let us know and the 10% charge can be included in the initial quote. So there are no suprises.





DELIVERY/COLLECTION

DO YOU COURIER THE ORDER, OR DO YOU DELIVER YOURSELF?


We are a small company who want to provide our service with a personal touch, so we deliver everything ourselves. This also ensures that everything is delivered to the right place, on time!




HOW FAR DO YOU DELIVER & HOW MUCH IS IT?


Again, because we don’t use couriers, we run a restricted distance Delivery & Collection service from Leeds, LS18. It roughly works out as a 45 minute radius from us. Our Delivery Pricing Structure from LS18 is:

Within 10 miles = Free Delivery & Collection

10-20 miles = Up to £15 for Delivery / Up to £15 for Collection

20-40 miles = Up to £25 for Delivery / Up to £25 for Collection

We may travel a bit further in quieter times but this isn’t always possible, so do check.




WHEN DO YOU DELIVER, IS IT THE DAY OF THE EVENT, OR THE DAY BEFORE?


Firstly, you would need to check our Calendar of Delivery/Collection Availability.

If we are available, then the following applies.

As most of the events are at the weekend, we would deliver Saturday event orders that morning and Sunday event orders that morning, (or the Saturday if we have access and it has been previously agreed). We would need to have all the details of the room, or outdoor space and position of large props, coordinators name & number in advance, in writing.

If your event is on a weekday, then really sorry but we are unable to deliver. The order would need to be the Evening Customer Collection/Return Service.




WHEN WILL YOU COLLECT, WILL IT BE AT THE END OF THE NIGHT, OR THE DAY AFTER? I DON’T KNOW WHEN THE VENUE WILL BE OPEN?


Again, all of this would need to be planned in advance of the event in accordance with our calender of Delivery/Collection Availability. We wouldn’t usually collect at the end of the night, unless we specifically needed an item back.

Therefore we would collect on a Saturday or Sunday at the agreed time.

Again, really sorry but if the collection day was to land on a weekday we would not be able to collect I’m afraid. In these circumstances all the items would need to be returned via the Evening Customer Collection/Return Service.




COULD I COLLECT THE ORDER FROM YOU & DOES THIS NEED TO BE WITHIN OFFICE HOURS?


Yes you can definitely collect if it is between the Evening Customer Collection/Return Service times of 6 -9pm Monday – Friday at a date & time already agreed.




WHAT ARE YOUR DELIVERY & COLLECTION OPTIONS?


As a family run company, we do our utmost to accommodate as many events as we possibly can. However, during busy periods we book up very quickly.

So we work to a Calendar of Delivery/Collection Availability, (please click on the calendar to view). Here you will see when we are available, when we are fully booked and when you guys can collect & return.

NB. Restrictions may still apply to our availability even if it looks like we are available.

This could be due to the distance of your venue / the need for specific time requirements / the distance of orders already booked in / the number of orders already booked in.

We will always aim to be as transparent as possible but with quotes changing over to contracts all the time availability slots may be filled at any time.

Please be aware that we may not always be able to accommodate your request.




WHAT IF I NEED TO CHANGE MY DELIVERY/COLLECTION TIME?


Once your delivery/collection dates & times have been allocated, if changes need to be made we may not be able to accommodate the new ones.




DO YOU SET EVERYTHING UP FOR US?


As a hire company, for most of the items, we are just getting them to your location at the right time on the right day. We would always make sure that the order was left in the right place with the right person (either yourselves, or a coordinator) and that any information needed was explained or handed over.

There are some items which Add Vintage will always set up if access is available, or partially set up if things need to be moved into place on/during the day. These are:

Illuminated Letters / Neon Items /Large Frames or Arches / Large Props such as Mirrored Sideboard or Bureau / Indoor Games.

Please see our Garden Games section below for similar information on Outdoor Items.

If you are struggling with something, such as hanging bunting, or putting out a small selection of props, then we can always have a chat. Time permitting, we may be able to help and apply an additional charge.





DELIVERY/COLLECTION

DO YOU COURIER THE ORDER, OR DO YOU DELIVER YOURSELF?


We are a small company who want to provide our service with a personal touch, so we deliver everything ourselves. This also ensures that everything is delivered to the right place, on time!




HOW FAR DO YOU DELIVER & HOW MUCH IS IT?


Again, because we don’t use couriers, we run a restricted distance Delivery & Collection service from Leeds, LS18. It roughly works out as a 45 minute radius from us. Our Delivery Pricing Structure from LS18 is:

Within 10 miles = Free Delivery & Collection

10-20 miles = Up to £15 for Delivery / Up to £15 for Collection

20-40 miles = Up to £25 for Delivery / Up to £25 for Collection

We may travel a bit further in quieter times but this isn’t always possible, so do check.




WHEN DO YOU DELIVER, IS IT THE DAY OF THE EVENT, OR THE DAY BEFORE?


Firstly, you would need to check our Calendar of Delivery/Collection Availability.

If we are available, then the following applies.

As most of the events are at the weekend, we would deliver Saturday event orders that morning and Sunday event orders that morning, (or the Saturday if we have access and it has been previously agreed). We would need to have all the details of the room, or outdoor space and position of large props, coordinators name & number in advance, in writing.

If your event is on a weekday, then really sorry but we are unable to deliver. The order would need to be the Evening Customer Collection/Return Service.




WHEN WILL YOU COLLECT, WILL IT BE AT THE END OF THE NIGHT, OR THE DAY AFTER? I DON’T KNOW WHEN THE VENUE WILL BE OPEN?


Again, all of this would need to be planned in advance of the event in accordance with our calender of Delivery/Collection Availability. We wouldn’t usually collect at the end of the night, unless we specifically needed an item back.

Therefore we would collect on a Saturday or Sunday at the agreed time.

Again, really sorry but if the collection day was to land on a weekday we would not be able to collect I’m afraid. In these circumstances all the items would need to be returned via the Evening Customer Collection/Return Service.




COULD I COLLECT THE ORDER FROM YOU & DOES THIS NEED TO BE WITHIN OFFICE HOURS?


Yes you can definitely collect if it is between the Evening Customer Collection/Return Service times of 6 -9pm Monday – Friday at a date & time already agreed.




WHAT ARE YOUR DELIVERY & COLLECTION OPTIONS?


As a family run company, we do our utmost to accommodate as many events as we possibly can. However, during busy periods we book up very quickly.

So we work to a Calendar of Delivery/Collection Availability, (please click on the calendar to view). Here you will see when we are available, when we are fully booked and when you guys can collect & return.

NB. Restrictions may still apply to our availability even if it looks like we are available.

This could be due to the distance of your venue / the need for specific time requirements / the distance of orders already booked in / the number of orders already booked in.

We will always aim to be as transparent as possible but with quotes changing over to contracts all the time availability slots may be filled at any time.

Please be aware that we may not always be able to accommodate your request.




WHAT IF I NEED TO CHANGE MY DELIVERY/COLLECTION TIME?


Once your delivery/collection dates & times have been allocated, if changes need to be made we may not be able to accommodate the new ones.




DO YOU SET EVERYTHING UP FOR US?


As a hire company, for most of the items, we are just getting them to your location at the right time on the right day. We would always make sure that the order was left in the right place with the right person (either yourselves, or a coordinator) and that any information needed was explained or handed over.

There are some items which Add Vintage will always set up if access is available, or partially set up if things need to be moved into place on/during the day. These are:

Illuminated Letters / Neon Items /Large Frames or Arches / Large Props such as Mirrored Sideboard or Bureau / Indoor Games.

Please see our Garden Games section below for similar information on Outdoor Items.

If you are struggling with something, such as hanging bunting, or putting out a small selection of props, then we can always have a chat. Time permitting, we may be able to help and apply an additional charge.





MY ORDER

I’VE SEEN A FEW THINGS I LIKE, WHAT DO I DO NOW?


Great, now we need to see if those items are available for your date. You can either email us – info@addvintage.com - or complete the Contact Form, letting us know your dates, venue & the items you require.

Don’t forget to check our Delivery / Collection Availability Calendar.

We will then email through a Quote for Hire, which we will change over into a Contract of Hire when you are happy.




IS THERE A MINIMUM ORDER?


If you are collecting from us in LS18 then there is no minimum order. If we are able to offer our Delivery / Collection service then the minimum order is £100. (That does not include the Delivery Charge itself). This minimum order also applies if we are offering Free Delivery (so, within 10 miles).




CAN I ADD THINGS ON, OR TAKE THEM OFF?


We need to make sure that everything is finalised on your Contract 30 days before hire, so if things are not required after this time, then you will still be charged for them. If an item is available it can be added on up to 48 hours before hire & will be invoiced for separately.




DO I NEED TO PAY A DEPOSIT?


Yes, when the Quote is changed over into a Contract, we will ask for a deposit equal to 50% of the hire charge to secure the order. The 2nd payment (which will be the remaining 50% of the hire charge, the Damages Deposit & any Delivery/Collection charges) needs to be paid up to 30 days before the start of hire. If your event is coming up soon, then we will take all the payment is one go.




WHAT HAPPENS IF I BREAK SOMETHING?


A Damages Deposit is required for all orders. This is £50 and will be taken with your 2nd payment for hire. Everything we hire out has a value attached to it and this info will be emailed out with your Contract of Hire. So if anything goes missing or is broken then we will take the charge out of this £50.

If for any reason the value is greater than £50, we will invoice you. If everything comes back OK, then the deposit will be refunded within 48 hours.




HOW DO I PAY?


You can pay into account, via Paypal, or cheque and all those details will be on your Contract of Hire.




HOW LONG CAN I HAVE MY ORDER FOR?


Our standard period of hire is 1-4 days. If you need things for longer, then this can be arranged at quoting stage and an additional hire charge will be applied. Obviously weekends are the busiest times, so if hire is needed over 2 consecutive weekends then you will be charged the full hire price twice. It won’t be a percentage of hire for the 2nd weekend.

If something is returned after the agreed date, then an extended hire charge will be taken out of your Damages Deposit.




I NEED TO CANCEL MY ORDER, IS THAT OK?


Obviously we understand that situations arise and things have to be cancelled. So this is our Cancelation Structure:

30 days or more to the agreed Delivery Date – everything paid will be refunded.

10-30 days to the agreed Delivery Date – 50% of full hire will be charged.

10 days or less to the agreed Delivery Date – full hire will be charged.




DO YOU HAVE ANY TERMS & CONDITIONS I CAN READ?


We know they are a bit boring but unfortunately our T's & C's are quite important. Find out everything you need to know HERE.

You can also dowload our damage charges document HERE just in case there is an unfortunate incident at your event...





GET IN TOUCH

info@addvintage.com

07747 045182

BASED IN LEEDS, WEST YORKSHIRE, ADD VINTAGE CAN SUPPLY AN AMAZING ARRAY OF PROPS FOR YOUR WEDDING, PARTY OR CORPORATE EVENT.

 

FROM THOSE VITAL FINISHING TOUCHES TO THE THINGS YOU DIDN'T EVEN KNOW YOU NEEDED!

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